Coach Terms of Service

These Terms govern your use of Lapvio as a coach: creating a coach profile, publishing session types and availability, selling coaching sessions through Stripe Connect, and publishing timeline posts and FAQ content on your profile. They apply to coaching you sell as the seller of record, whether you publish it on your own profile or sell it through an organizer's event using your own connected Stripe account.

These Terms are between you, the coach, and Amahi s.r.o., the operator of the Lapvio service. They are a B2B contract; they assume you are offering coaching as a business or independent trade, not as a consumer.

If you are a driver using lapvio.com, these are not your Terms; the Driver Terms of Service apply to you. If you are a trackday organizer running events on Lapvio Pro, your contract is the Organizer Terms of Service. It is possible to be more than one of these at once (for example a coach who also attends trackdays as a driver), in which case each contract governs the corresponding part of what you do.

By signing up as a coach and enabling paid sessions, you agree to these Terms.

1. Definitions and the parties

You are entering into this contract with Amahi s.r.o., a Czech limited liability company with registered office at Kurzova 2222/16, Stodůlky, 155 00 Praha 5, Czech Republic, ID No. (IČO) 29494621, VAT No. (DIČ) CZ29494621, registered with the Municipal Court in Prague, file C 447404. In these Terms, "Amahi," "we," "us," and "our" refer to Amahi s.r.o.; "Lapvio" refers to the service; "the coach marketplace" refers specifically to the coach-facing parts of it described in Section 2.

"You," "your," and "Coach" refer to the natural person or legal entity that signs up to offer coaching on Lapvio and accepts these Terms.

"Driver" means an end user who books or buys a coaching session from you through Lapvio.

"Session" means a coaching service you offer: a defined block of instruction, at a date, time, and place you publish, sold to one or more drivers.

"Session Type" means a reusable description of what a Session includes, with a default price, that you create in your dashboard.

"Slot" means a published, dated, priced availability window of a Session Type, with a capacity: the bookable unit a driver purchases.

"Booking" means a driver's paid purchase of a place in one of your Slots.

"Platform Fee" (or "take-rate") means the commission Lapvio retains on each Booking, described in Section 6.

"Stripe Connect" means the payment infrastructure provided by Stripe through which you collect payment from drivers and through which the Platform Fee is deducted.

For anything to do with these Terms, your account, or payouts, contact info@lapvio.com. For data protection: privacy@lapvio.com.

2. What the coach marketplace provides

The coach marketplace is a set of software tools that let you sell your own coaching directly to drivers. The current scope includes:

A public coach profile at lapvio.com/coaches/[username]
Session Types: create and describe what you offer, with a default price
Availability: publish dated, priced Slots with capacity, either at a place and time you define or pinned to an existing trackday event where you coach
A booking and checkout flow that takes driver payment through your connected Stripe account
An availability calendar and a teaching calendar in your dashboard: what you've published and who you're teaching, when
A timeline on your profile: short posts with a single photo
An editable FAQ on your profile
Booking confirmation emails to you and to your drivers
Multi-language support (Czech, English, German) for the content you author

We add and refine features over time. The exact feature set available to you at any moment is what's accessible in your coach dashboard and what's documented in the in-product help. We are not obligated to provide any specific feature, and we may change or remove features. For material reductions affecting how you sell, we will give you at least 30 days' notice and the option to stop selling without penalty.

3. Eligibility: you sell as a trader

Coaching sold on Lapvio is a commercial activity. To use the coach marketplace you confirm that:

You are at least 18 years old and can enter into a binding contract
You are entitled to provide coaching as a business or independent trade under the law of the country where you operate; in the Czech Republic this means holding the appropriate trade authorisation (živnostenské oprávnění) where one is required for your activity
You are responsible for your own tax position: income tax, VAT registration and collection where your turnover or activity requires it, and any other levy on what you earn. Lapvio is not your tax advisor
Any qualifications, certifications, licences, or affiliations you state on your profile are true, current, and yours to claim
You hold whatever insurance is appropriate for the coaching you provide (see Section 9)

You are acting as a trader, not a consumer, in your relationship with Amahi under these Terms. Consumer-protection rules that would otherwise apply between a business and a consumer do not govern this contract between you and us. Your obligations toward the drivers who buy from you are a separate matter; there, you are the trader and the driver is the consumer (Section 5).

If we have reasonable grounds to believe you do not meet these requirements, we may suspend your ability to sell until the position is clarified.

4. Your coach account

You sign in to Lapvio with your email address and a one-time code (OTP), the same authentication drivers use. There are no passwords.

You are responsible for:

Keeping your email account secure; anyone with access to it can sign in as you
The accuracy of everything on your profile, your Session Types, and your published Slots
Completing Stripe Connect onboarding truthfully (Section 5) before you can take payment
Everything that happens under your account

Tell us at privacy@lapvio.com immediately if you believe someone has accessed your account without permission.

5. Lapvio's role: you are the seller, we are the platform

This is the most important section. Read it carefully, because it defines who is responsible for what.

5.1 The two ways coaching is sold on Lapvio

A driver can get coaching from you in more than one way, and who the seller is changes accordingly:

You sell it yourself. You publish a Slot on your own profile, or you offer coaching on an organizer's event through your own connected Stripe account. In both cases you are the seller of record, the payment runs through your Stripe account, Lapvio takes its Platform Fee, and these Terms apply in full, Sections 6 to 9 in particular
An organizer sells it. An organizer offers coaching on their event and sells it themselves, through the organizer's own Stripe account, or as a booking paid in cash on the day. In that case the organizer is the seller of record, not you. Your payment for that coaching, and its commercial terms, are arranged between you and that organizer, under the organizer's own contract with us. The payment, fee, and refund provisions of these Terms (Sections 6 and 7) do not govern that sale

Whoever sells the session, you remain the person delivering the coaching, so your responsibilities for the coaching itself (Section 9), for your content (Section 11), and for your conduct apply to every session you deliver that was booked or sold through Lapvio, regardless of who the seller of record was.

The rest of Section 5 describes the case where you are the seller.

5.2 The coaching contract is between you and the driver

When a driver books a session you are selling, the contract for that coaching session is formed directly between you and the driver. You are the seller of record. You set the price, the description, the place, the date, the capacity, and the cancellation policy. You deliver the session. The driver's rights in respect of the session run against you, not against Lapvio.

Lapvio is not a party to that contract. Lapvio is not a driving school, a coaching provider, an instructor agency, an insurer, or a safety inspector. We do not employ you, we do not supervise your coaching, we do not vouch for your qualifications, and we do not guarantee any outcome of a session you sell.

5.3 What Lapvio does

So that the previous paragraph is not misread as us washing our hands of everything, here is the narrow set of things Lapvio is responsible for, because we operate the platform and facilitate the payment:

The platform working: your profile loading, the slot picker, the checkout, the confirmation emails, the receipt being delivered
Routing each driver's payment to your connected Stripe account through Stripe Connect, and deducting the Platform Fee correctly
Providing a working contact and mediation point at info@lapvio.com when a driver and a coach are in dispute (Section 8)
Meeting our own platform-level obligations under EU and Czech law as the operator of an online intermediary service

That is the full extent of our role. We facilitate the sale and the payment. We do not sell the coaching, and we are not responsible for it.

5.4 Why the structure is this way

This separation is not a drafting convenience; it reflects how the activity actually works and what EU consumer law (Directive 2011/83/EU and Czech Act 634/1992) requires of an intermediary that takes payment. Because Lapvio collects the money and takes a Platform Fee, we disclose plainly to drivers, in the Driver Terms of Service, that you are the seller and that the session is your responsibility. You accept here, in these Terms, that the responsibility sits with you, as that disclosure describes.

6. Payments, the Platform Fee, and payouts

6.1 Stripe Connect

To take payment you must connect a Stripe account. Depending on what we offer at the time, this is either an Express account onboarded through Lapvio, or your own Standard Stripe account connected to the Lapvio platform.

When you connect a Stripe account:

You enter into a separate contract with Stripe for that account. Stripe's terms apply directly between you and Stripe; we are not a party to that contract
You complete Stripe's identity and business verification (KYC). You cannot take payment until this is done
Funds from each Booking route to your connected Stripe account. Lapvio never holds your money in escrow; the driver's payment moves to your Stripe account at the moment of purchase, minus Stripe's processing fee and the Lapvio Platform Fee
If Stripe suspends or closes your connected account, your ability to take Bookings through Lapvio is suspended automatically. Your profile, Session Types, and content are not affected and you can continue to use the non-payment parts of the marketplace

6.2 The Platform Fee

Lapvio retains a Platform Fee on each successful Booking: a percentage of the payment, deducted automatically through Stripe (as an application_fee) before the funds reach your Stripe account.

The current Platform Fee rate is shown in your coach dashboard. We can change the rate by giving you at least 60 days' written notice. You can decline a rate change by stopping selling before the new rate takes effect. The Platform Fee is separate from Stripe's own processing fees, which Stripe charges directly under your contract with Stripe.

The Platform Fee is fully earned at the moment of each successful Booking. If a Booking is later refunded, we handle the fee on the refund as described in Section 7.

6.3 VAT invoices for the Platform Fee

The Platform Fee is consideration for a service Lapvio provides to you. We issue you a monthly VAT invoice for the Platform Fees we have retained, as required under Czech and EU tax rules. These invoices are available in your dashboard. You are responsible for accounting for them correctly in your own bookkeeping.

6.4 Prices are the final price to the driver

Prices you set are the final consumer price the driver pays. You are the merchant of record, and in the current version of the marketplace Lapvio does not apply any tax gross-up on top of your price. If you are VAT-registered, your price is treated as inclusive of any VAT you must account for, and issuing any VAT document the driver is entitled to for the coaching itself is your responsibility, not ours.

6.5 Payouts

Payouts of your earnings are made by Stripe to your bank account according to Stripe's payout schedule for your account type. In the current version of the marketplace, some payouts may be processed manually until automated payout scheduling is in place. We will tell you in your dashboard which applies to you. Delays attributable to Stripe's verification, risk holds, or payout timing are governed by your contract with Stripe.

7. Cancellations and refunds

7.1 Your cancellation policy

You set the cancellation and refund policy that applies to your Sessions. A policy can be set per Slot, per Session Type, or as your blanket coach default. When more than one is set, the most specific one wins, in this order:

The policy on the specific Slot, if set
otherwise the policy on the Session Type
otherwise your coach default policy
otherwise the Lapvio platform default policy

Your effective policy is published on your profile and shown to the driver before they book. You must honour the policy that applied at the time of the Booking.

7.2 When you cancel

If you cancel a Slot that drivers have booked, you must refund the affected drivers in full. Lapvio triggers the refund through Stripe on your connected account. Where a refund is issued, we return to you the Platform Fee proportionate to the refunded amount, so that you are not out of pocket on our commission for a session that did not happen.

7.3 No automatic cascade from event cancellation

If you have pinned a Slot to a trackday event run by an organizer and that organizer cancels or reschedules the event, your Slot is not cancelled automatically. You decide what to do: cancel and refund your drivers, or arrange an alternative with them directly. We do not make that decision for you, and an organizer's cancellation does not by itself create any obligation on Lapvio toward your drivers.

7.4 The driver's statutory rights

Your drivers are consumers. Czech and EU consumer law gives them rights you must respect, including, where it applies, a right of withdrawal. A coaching Session sold for a specific date or period is generally treated like a ticket to a dated leisure activity, which is typically exempt from the 14-day right of withdrawal under Article 16(l) of Directive 2011/83/EU. This does not relieve you of your other consumer-law duties: accurate description, a clear price, a published cancellation policy, and honouring it. Determining how consumer law applies to what you sell is your responsibility as the seller; if you are unsure, take your own advice.

8. Disputes and chargebacks

If a driver disputes a Booking with you, resolve it with them directly under your published policy. Lapvio provides a mediation contact at info@lapvio.com and will share the transactional records we hold, but we are not the arbiter of disputes between you and a driver and we cannot and do not decide who is right.

Chargebacks raised by a driver's bank or card issuer are handled by Stripe under its dispute process. Because the payment was made to your connected account, chargebacks fall on you as the seller, including any chargeback fee Stripe applies. We cooperate by providing records but are not a party to the chargeback decision.

9. Your responsibilities for the session: safety, insurance, and liability

Everything about the coaching session itself is your responsibility. This applies to every session you deliver that was booked or sold through Lapvio, whether you sold it yourself or an organizer sold it (Section 5.1). Lapvio provides the software that sold or booked the session, and nothing more. In particular:

Safety. You are responsible for conducting the session safely: your own conduct, the suitability of the activity for the driver, and compliance with the rules of any circuit, venue, or public road where the session takes place
Insurance. You must hold insurance appropriate to the coaching you provide, covering the risks of instruction, and any cover required by a circuit, by a venue, or by law. Lapvio does not insure you, your driver, or the session
Venue and circuit rules. Where a session takes place at a circuit or trackday event, it is subject to that circuit's and that organizer's rules and safety procedures. Arranging your access and complying with those rules is your responsibility. Lapvio has no role in it
Waivers and participant safety paperwork. The coach marketplace does not provide a waiver-signing step for your sessions in this version. If your activity calls for a liability waiver, a medical declaration, or any other participant paperwork, arranging and collecting it is your responsibility, directly with the driver and outside the platform. Lapvio is never a party to any such document
What you teach and how. Your competence, your method, what you tell a driver to do, and the consequences of following your instruction are yours

If something goes wrong during or because of a session (injury, damage to a car or property, a third-party claim, a regulatory issue), the claim lies against you, your insurer, the venue, or the parties involved. Lapvio has no liability for it.

10. Data: you are an independent controller of your drivers' data

To deliver a session you receive personal data about the driver who booked it: typically their name, email, phone number, and any note they added. For that data, you are an independent data controller under the GDPR. You are not Lapvio's processor, and this flow is not governed by the Data Processing Agreement that applies to organizers.

This means:

You may use the driver's data only to deliver and administer the session they booked, and for purposes the driver would reasonably expect or has agreed to
You must have your own lawful basis for any further use; you may not, for example, add a driver to a marketing list without a proper basis
You must meet your own GDPR obligations toward that data: security, retention, and honouring the driver's rights as they apply to you as controller
You must give the driver your own privacy information where the law requires it. Lapvio's Privacy Policy covers our processing, not yours

The coach CRM. Your coach tools include a lightweight CRM. Inside it you can see a People list built from your bookings, enquiries, and leads; write private notes about a person; and send direct messages and emails to individuals. Everything in it (the contact records, your notes, and the messages and emails you send) is personal data of which you are the independent controller. Lapvio stores and transmits that data as a processor acting on your behalf, so that you can use these tools, and for no purpose of our own.

When you use the CRM you must:

Use the data only in connection with your coaching services, and for nothing else
Keep your notes professional and factual; the people they describe can request access to them under GDPR Article 15, so write nothing you would not be prepared to show the person concerned
Not add anyone to a marketing list, or send them marketing, without a proper legal basis of your own
Delete a person's data when they ask you to, unless you have a legal basis to retain it

Lapvio remains the controller of platform-level data about you (your account, your sales records on our side, your use of the marketplace) as described in our Privacy Policy. We do not act as joint controllers with you, and neither of us may bind the other in respect of the driver's data.

11. Your content on Lapvio

You will publish content on Lapvio: Session Type descriptions, slot details, timeline posts and their photos, and FAQ entries.

11.1 You keep ownership

You keep ownership of the content you publish.

11.2 The licence you give us

By publishing content, you grant Amahi s.r.o. a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, modify in technical ways (resizing, format conversion, thumbnailing, translation handling), publicly display, and distribute that content for the purpose of operating, providing, and promoting the coach marketplace, for as long as you keep it published plus a reasonable period for backups and account closure. We do not use your content in marketing for other coaches or organizers without your permission.

11.3 Your responsibility for what you publish

You are responsible for everything you publish. By publishing it you confirm that:

It is accurate and not misleading; your session descriptions reflect what you actually deliver, and your prices, inclusions, and policies are stated correctly
Any qualification or affiliation you state is true and yours to claim
It is yours to publish, or you have permission; photos you upload are yours or licensed to you, and show nothing and no one you do not have the right to show
It is lawful: not defamatory, harassing, hateful, infringing, or otherwise inappropriate

We may remove content that breaches these Terms or that we are required by law to remove, and we self-publish your FAQ and timeline without prior review, which means the responsibility for them is yours.

11.4 Tripadvisor reviews on your profile

Where you have connected your Tripadvisor listing, your coach profile page can display ratings and reviews fetched live from Tripadvisor. These reviews are third-party content: they are written by Tripadvisor users and governed by Tripadvisor's own terms. Lapvio does not author, store, or moderate them, and displays them as-is. If you believe a review breaches Tripadvisor's rules, raise it with Tripadvisor through their own tools; we cannot edit or remove content we do not host.

12. Intellectual property

The Lapvio platform (the software, the design, the brand, the canonical track database, the documentation, and any non-coach-specific content) is the intellectual property of Amahi s.r.o. or our licensors. These Terms do not transfer any of those rights to you. You receive a limited, non-exclusive, non-transferable, non-sublicensable licence to use the coach marketplace for the duration of your use, solely to sell your own coaching.

You may not copy, modify, or create derivative works of the platform; sublicense, lease, or resell access to your coach account; or use Lapvio's brand in a way that suggests endorsement or partnership beyond what is true. You may, of course, publicly say that you sell your coaching through Lapvio.

13. Service availability and support

We aim to keep the coach marketplace available 24/7 and take reasonable measures to minimise downtime, but we do not commit to a specific uptime figure at this stage. We provide email support at info@lapvio.com during business hours (Monday to Friday, 09:00–17:00 CET, excluding Czech public holidays).

We are not responsible for downtime caused by failures of our sub-processors (Supabase, Vercel, Postmark, Stripe, Google), by internet infrastructure failures or attacks we mitigate within commercially reasonable timeframes, or by force majeure (natural disasters, war, pandemics, government action). Where a major outage on our side materially affects a session you have sold, contact us at info@lapvio.com and we will help you communicate with affected drivers.

14. Liability

14.1 Liability cap

To the extent permitted by Czech law, our total aggregate liability to you under or in connection with these Terms in any 12-month period is limited to the greater of:

(a) the total Platform Fees you paid to Amahi s.r.o. in that 12-month period, or

(b) €500.

This cap does not apply to liability that cannot be limited under Czech law, including liability for intentional or grossly negligent breach, liability for damage to health or life caused by us, and any other liability the law makes mandatory.

14.2 Excluded damages

Neither party is liable to the other for indirect, consequential, or special damages, including lost profits, lost opportunity, lost goodwill, or business interruption, except where Czech law does not permit such exclusion.

14.3 Your indemnity to Lapvio

You will defend, indemnify, and hold harmless Amahi s.r.o. and its directors, employees, and contractors from third-party claims arising from:

The coaching sessions you sell and deliver, including claims by drivers, by third parties, by venues, by insurers, or by regulators
Injury, death, or property damage connected to a session you ran
Your insurance, or the absence of it
Your breach of consumer-protection or data-protection law in your role as the seller and as a data controller
Content you publish on the platform that infringes the rights of a third party or that is misleading
Tax-authority claims arising from your sales

This indemnity covers reasonable legal costs and any award or settlement we agree to.

14.4 Our indemnity to you

We will defend, indemnify, and hold harmless you from third-party claims that the Lapvio platform itself, used as documented, infringes the intellectual-property rights of a third party. Our maximum liability under this indemnity is the cap in Section 14.1. We will not indemnify you for claims caused by your misuse of the platform or by your continued use after we asked you to stop.

15. Suspension and termination

15.1 You can stop selling at any time

You can stop selling and close your coach profile at any time through your dashboard or by emailing info@lapvio.com. Any confirmed Bookings already taken must still be honoured or refunded; closing your profile does not release you from sessions drivers have already paid for.

15.2 Termination by Lapvio

We can suspend or terminate your access to the coach marketplace if:

You materially breach these Terms and fail to cure within 14 days of written notice (or immediately for breaches that cannot be cured)
You generate excessive chargebacks, refunds, or driver complaints that indicate a risk to drivers or to the platform
Stripe suspends or closes your connected account
Your conduct creates serious risk to drivers or to Lapvio
We are required to do so by law, by court order, or by a binding regulatory request

Except in cases of urgent risk, we will give you reasonable notice and a chance to respond before terminating.

15.3 Effect of termination

When your access ends:

You can no longer publish Slots or take new Bookings
Confirmed Bookings still owed must be delivered or refunded; your obligations to drivers who have already paid survive termination
You can request an export of your sales and content data within 30 days
Sections that should reasonably survive (IP, liability, indemnities, confidentiality, data-protection obligations to your drivers, dispute resolution) continue to apply

16. Confidentiality

Each party may receive non-public information from the other: our fee arrangements and roadmap, your business and your driver lists. Each party will use the other's confidential information only to perform under these Terms, protect it with reasonable care, and disclose it only to people who need to know and are bound by similar obligations. This lasts three years after termination. It does not apply to information that is or becomes public without breach, was already known, is independently developed, or must be disclosed by law (with prompt notice where lawful).

17. Changes to these Terms

We may change these Terms when the service changes, the law changes, our partners change, or our business circumstances require it.

For minor changes (clarifications, typo fixes) we update the page in place. For material changes (affecting your fees, your obligations, your liability, or your termination rights) we will email you at least 30 days before the change takes effect and show an in-product notice on next sign-in. Where we are increasing the Platform Fee, you may stop selling without penalty before the new rate applies. You have a right to terminate in response to any material adverse change, exercisable within 60 days of our notice.

18. Governing law and disputes

18.1 Governing law

These Terms are governed by the laws of the Czech Republic.

18.2 Court jurisdiction

Disputes between us are decided by the competent courts of the Czech Republic, whose exclusive jurisdiction the parties accept. This is a B2B contract; mandatory consumer-protection rules do not apply to it. If your home jurisdiction's mandatory commercial rules override Czech law in any specific area, those mandatory rules prevail.

18.3 Pre-court resolution

Before initiating court proceedings, you must notify us in writing at info@lapvio.com, allow us 30 days to respond, and engage in good-faith negotiation. If we cannot resolve the issue within 60 days of your notice, either party may proceed to court.

19. Miscellaneous

Entire agreement. These Terms, together with the Privacy Policy and the Cookie Policy, are the entire agreement between you and Amahi s.r.o. regarding selling coaching on Lapvio. Pre-contractual discussions and marketing materials do not form part of the contract.

Severability. If any part of these Terms is unenforceable, the rest remains in force.

No waiver. Failing to enforce a provision in one situation does not waive it in another.

Assignment. You may not assign or transfer these Terms or your coach account without our written consent. We may assign these Terms to a successor entity in connection with a sale, merger, or restructuring of Amahi s.r.o.

No agency or partnership. These Terms do not create a partnership, joint venture, agency, or employment relationship between us. Neither party may bind the other.

Notices. Notices to us go to info@lapvio.com. Notices to you go to the email address on your coach account. Notices are deemed received the next business day after sending.

Language. These Terms are published in English, Czech, and German. The Czech version is the legally binding one in case of any discrepancy.

Contact. General contact: info@lapvio.com. Privacy matters: privacy@lapvio.com. Postal: Amahi s.r.o., Kurzova 2222/16, Stodůlky, 155 00 Praha 5, Czech Republic.